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Participant
October 12, 2022
Question

Creative Cloud keeps signing me out - minutes after logging in

  • October 12, 2022
  • 3 replies
  • 801 views

Hello everyone,

for a couple of days the apps have kept signing me out, now already after a few minutes at most. Super annoying. None of the suggested solutions worked 

I guess it has to do with the latest Windows 11 update because the problems started the day after. I didn't change anything else.  

 

What can else I do? 

This topic has been closed for replies.

3 replies

Nikala
Participant
October 15, 2022
Meaning either your accounts been hacked or your login credentials are
invalid

nikala samuel
Jeffrey_A_Wright
Community Manager
Community Manager
October 12, 2022

Daniel, in addition to Kglad's suggestion, can you let us know if an organization manages any of the software or logins on the computer?  I am showing you are using an individual educational membership.  

 

You did a great job of choosing an e-mail address not managed by the educational organization, but if you have previously logged into a membership provided by them, then it could block you from utilizing an individual membership on the computer.  The steps listed in https://community.adobe.com/t5/download-install-discussions/unexpectedly-signed-out-of-adobe-application-or-membership/td-p/13244882 will fail in these circumstances.

kglad
Community Expert
Community Expert
October 12, 2022

reset the cc desktop app: make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging and then reinstall

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

repair all ms visual c++ versions that can be repaired.

update your ms visual c++, if it can be updated

restart your computer (don't skip this)

reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud

if you're unable to download the cc desktop app at this stage, use the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

Participant
October 15, 2022

Thank you for all the suggestions! 

This step solved the problem after all (waited a day to be sure) 

quote

reset the cc desktop app: make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

 

Participant
October 15, 2022

Meant to quote the repar step only 😄