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Participant
December 30, 2024
Answered

Creative Cloud keeps switching to old account

  • December 30, 2024
  • 1 reply
  • 1535 views

I recently switched Adobe accounts but when I log into the new account (whcih is current) and try to open any of the Adobe apps on my PC, it is logged into the old account and I cannot use them. I'm not getting any error messages, I'm just not paying for this account any longer. 

 

So I deleted all the Adobe apps on my computer and restarted. Logged into the new account online and tried to redownload the apps again. As soon as Creative Cloud is downloaded, it logs me back into the old account and I cannot use them. If I go to "preferences" and sign out of the old account and into the new one, try to download an app - again - I'm logged into the old account. How on Earth do I fix this so I can use the apps I'm paying for because it is only letting me use them online. 

This topic has been closed for replies.
Correct answer Anshul_Nautiyal

Hi @miami272,

Thank you for contacting us. After reviewing your account, I can confirm that you have an active individual Creative Cloud subscription associated with the Adobe ID you used to post this query. I am moving your query to a specialized community where experts can provide further assistance tailored to your issue.

 

Meanwhile, it appears that cached data or saved credentials from your previous Adobe account may be causing the issue. To address this, I recommend reviewing the following Adobe Help documents for step-by-step guidance:

Troubleshoot Adobe license issues - Keychain and Credential Manager
Use the Creative Cloud Cleaner Tool to resolve installation problems
Resolve trial and license expired error
Regards,

^AN

1 reply

Anshul_NautiyalCommunity ManagerCorrect answer
Community Manager
December 30, 2024

Hi @miami272,

Thank you for contacting us. After reviewing your account, I can confirm that you have an active individual Creative Cloud subscription associated with the Adobe ID you used to post this query. I am moving your query to a specialized community where experts can provide further assistance tailored to your issue.

 

Meanwhile, it appears that cached data or saved credentials from your previous Adobe account may be causing the issue. To address this, I recommend reviewing the following Adobe Help documents for step-by-step guidance:

Troubleshoot Adobe license issues - Keychain and Credential Manager
Use the Creative Cloud Cleaner Tool to resolve installation problems
Resolve trial and license expired error
Regards,

^AN