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A
Alicia-Frickey
Participant
March 22, 2021
Question

Creative Cloud keeps telling me it needs to be repaired almost every week

  • March 22, 2021
  • 1 reply
  • 626 views

For the past few weeks, creative cloud gives me a pop-up message telling me that creative cloud needs to be repaired.  When I click on "repair" it basically redownloads and reinstalls the creative cloud desktop app.  I am running Windows 10 on an HP computer and my windows updates are current.

 

Why does creative cloud keep breaking and require a "repair"?

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1 reply

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
March 22, 2021

Alicia, I am sorry that the installation of the Creative Cloud desktop app keeps being damaged. Are you running any security or disk optimization software that may remove or modify files stored on the computer?  How often are the installed files being destroyed, deleted, or invalidated?

A
Alicia-FrickeyAuthor
Participant
March 22, 2021
Hi Jeff,



I am running Malwarebytes but that usually gives me a message if it finds
any malicious software, so I don't think that is causing the problem. Other
than that, I am just running the default Windows 10 security software.
Windows 10 also has built in disk defragmentation and optimization software
that runs in the background. I have not manually turned this on or off so
it is just running in the default mode. Have you had similar reports from
other Windows 10 users?



Thanks,
Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
March 22, 2021

Thanks for the update, Alicia. For your next steps, contact the Malwarebytes developers to verify the current settings are not causing any damage to files stored on the computer.  

 

There haven't been any recent reports, but several public discussions referenced the utility as causing damage to Adobe applications.  Verifying the utility is fully up to date, and using recommended settings, can help confirm it is not periodically damaging files stored on the computer.

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