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KDC123
KDC123
Participant
September 18, 2019
Question

Creative Cloud killed my internet

  • September 18, 2019
  • 2 replies
  • 2813 views

I installed Adobe Creative Cloud and proceeded to download/install several apps from it.  A couple finished downloading but then the panel switched to the gray no internet connection error screen.  Not only that but now my computer refuses to connect to my network at all.

 

Something similar happened on my laptop when installing there- the no connection screen would pop up and my connection would switch to limited.  This was fixed however by resetting the wireless adapter every time it disconnected.  Doing that over and over again I eventually got everything I needed and there were no more issues.

 

But here, nothing I do fixes the connection.  Windows doesnt let me uninstall either without an internet connection.  Restarting the computer, unplugging the wireless, resetting the network adapter, completley shutting off Avast and Comodo havent worked either. I’m on Windows 10 home 64bit.  Date and times are correct.  

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    2 replies

    A
    Anonymous
    May 3, 2020

    I had a similar problem.  This video saved me for big-time https://www.youtube.com/watch?v=if745CpIr_Y

      Abambo
      Community Expert
      AbamboCommunity Expert
      Community Expert
      September 18, 2019

      Adobe Creative Cloud does not "kill your Internet". There must be a different reason. I also do not see why you would need internet to uninstall (but I never tried, I have to say...)

      ABAMBO | Hard- and Software Engineer | Photographer
      M
      morganm99952648
      Participant
      February 9, 2021

      Funny you say that. I am experiencing Adobe killing my internet. Completely fine until I start an update then my wifi adapter shows no internet connnectivity although still connected to WiFi. Disconnecting from the network and reconnecting start the internet again and gets Adobe updating until it kills my internet again. Every other device on my network stay connected fine, just the window's 10 PC I'm updating adobe on loses connectivity. No netowork issues any time except when I go to update Adobe apps and issues EVERY time I go to update Adobe apps. Correlation is not causation, but it makes a hell of a case for it in this instance.

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