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Z
zuulgk
Participant
September 3, 2021
Question

Creative Cloud launches with "You've been signed out" and won't let me sign in.

  • September 3, 2021
  • 1 reply
  • 111 views

I tried uninstalling, reinstalling, repairing, OCBE-old, everything I could see that might help.

Everytime I launch Adobe Creative Cloud it pops up with "You've been signed out", I press sign in then it proceeds to load for about a couple miliseconds then goes right back to "You've been signed out" This never happened till earlier this week. 

 

I tried almost everything I could find that might help, contacted support, and so on nothing has worked. 

 

What do I do.

 

    This topic has been closed for replies.

    1 reply

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    September 3, 2021

    Zuulgk, what operating system is running on the computer?  Did you encounter any errors while implementing the solutions listed in https://helpx.adobe.com/manage-account/kb/troubleshoot-creative-cloud-sign-out-sign-in.html?

    Z
    zuulgkAuthor
    Participant
    September 3, 2021

    Windows 10.

     

    I have tried all of those and nothing changed.

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    September 3, 2021

    Thanks for confirming, Zuulgk.  I am showing that case ADB-20940734-P6Y7 is currently open and pending your response.  You can use the process listed in https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html to update your active support case.

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