Creative Cloud licence keeps breaking when I open something on my 2nd machine

​@Gerhard_Draws 

you shouldn’t have to sign out of either of your two computers.  but once you hit this problem you should go to your account page and sign out of all computers listed.  then enable 2fa, if it’s not already enabled.

then sign back into your computers.

p.s. this issue may be triggered by someone else trying to use your adobe id.

Hi everyone. Thanks I will try that. I do find it super annoying though because I’m double checking that I’m not running the app on both machines at the same time. Yesterday for example I only opened a pdf with Acrobat on the laptop then it did this. And it broke my file. 

So does adobe expect you to completely sign out of creative cloud every time?? 

I use my macbook to capture footage that I then transfer to my workstation to edit and comp. Sometimes I have to do this for the whole day on a shoot. So how would that work??? I’m still not using the same app on both machines. I’m using After Effects on the workstation and Photoshop on the macbook. This is pretty standard stuff. It was always fine in the past and now suddenly it’s a problem??

Come on Adobe. It’s already bad that you’re diving on the AI boat and screwing all creatives, now we’re supposed to fork out more money to do things we’ve always been doing? 

I have seen other posts about this recently. 

1. Sign out of all devices: Go to your Adobe Online Account Page, navigate to the Security & Privacy tab, and sign out of all active devices to clear any conflicting sessions.
    
2. Update Creative Cloud: Ensure your desktop application is running the latest version.
    
3. Use a Password Manager: If this is an ongoing security glitch, some users have bypassed it by resetting the password 5 times, which allows you to set your original password again on the final try.

Hope that helps.

Thank you for posting, ​@Gerhard_Draws.

I am sorry for any confusion you have encountered with managing your access to our services. As suggested by ​@D Fosse you will want to use the service on only one device at a time. Please see https://helpx.adobe.com/download-install/apps/licensing-activation/activate-deactivate-apps/install-apps-number-of-computers.html for more information on how to utilize your subscription on two different computers.

Please update this public discussion thread, if you have any additional questions.

First off, just to get it out of the way - what that message says is that you’re not allowed to run the two installations simultaneously. Only one of them can be open at a time.

But I assume you know that. So what I would do is first sign out/back in to the CC desktop app. You say you’ve done that, but do it again. Do it from the CC desktop app, not from the application.

If it still comes up, uninstall/reinstall on both machines, clear preferences.

You can check activation status here in your Adobe account:

I can see that would be super annoying.  Try Google with: creative cloud signs out mid session  and either read the Ai Summery or click on the Ai Mode tab.