Creative Cloud Licenses

Question

Ok so, I have recently renew my Creative Cloud License, and today when I try to access the cc apps, like Photoshop for example, It says that I'm using trial version... Anyways, I've access my adobe website account , and there's a message saying that I only have the free version of Creative cloud...

The case number that proves, that I recently renewed my subscription is : REMOVED

I need to do some works here, and now I'm stuck

Need help

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John T Smith · Accepted Answer

Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html

-and troubleshooting FAQ https://forums.adobe.com/thread/1962238

-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html

or

This is a public forum, not Adobe support... other users here can't help with that problem

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