Skip to main content
B
burumcekci
Participant
April 27, 2015
Question

Creative Cloud Lightroom recognition

  • April 27, 2015
  • 2 replies
  • 247 views

I was using Lightroom 5.7. 2 days ago I bought CC plan and downloaded Lightroom CC and Photoshop CC. Unfortunately although I can see in Lightroom preferences that it recognise me as "subscribed" still program opens in "Trial Mode" or asking Licence key (same with Photoshop). Any help how can I fix this issue ?

This topic has been closed for replies.

2 replies

Sheena Kaul
Sheena Kaul
Legend
April 27, 2015

Hi,

In addition to the above suggestion, you may also refer to the help document below:

Creative Cloud applications unexpectedly revert to trial mode | CS6, CCM

Regards,

Sheena

B
burumcekciAuthor
Participant
April 27, 2015

Dear Sheena,

Thank you for your email.

Adobe Application manager is not opening in my mac unfortunately. Adobe Creative Cloud application is working.

I tried to deactivate as you recommend but unfortunately under lightroom help menu there is no "deactivation" button. As I mentioned earlier in Lightroom preferences under Lightroom mobile tab it shows that I am subscribed....

I do not know what to do and need help, otherwise I will  cancel subscrition and try to buy Lightroom 6 without CC.

Regards,

Emre

Pattie-F
Pattie-F
Legend
May 4, 2015

Emre,

If the link above (Creative Cloud applications unexpectedly revert to trial mode | CS6, CCM ) doesn't help, try sign in and sign out of the Creative Cloud desktop app

FYI:

Creative Cloud for desktop application is only supported on Mac OS 10.6 or later, and Windows 7 or later. If you're downloading an app on an earlier operating system, Adobe Application Manager is used to download and install your app.

On Mac OS X 10.7 or later, and Windows 7 or later, Adobe Application Manager is automatically updated to the Adobe Creative Cloud desktop app .

Pattie

Ratandeep Arora
Ratandeep Arora
Participating Frequently
April 27, 2015

Hi Emre,

You can follow the article: Sign in, activation, or connection errors | CS5.5 and later, Acrobat DC to get your activation issues resolved.

Let me know if it works or not.

Thanks,

Ratandeep Arora

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices