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ElkeTalbot
Participant
February 13, 2014
Answered

Creative Cloud log in trouble when downloading

  • February 13, 2014
  • 1 reply
  • 217 views

Every time I attempt to download an app I am asked to log in, so I do, and then I'm told "You have been signed out, please try again." I just purchased the year membership and for some reason Creative cloud won't let me log in to download...

This topic has been closed for replies.
Correct answer akshay

Hi ElkeTaibot,

Please refer to the below document :

http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html

Or reinstall creative cloud and clean up cached user login information :

Uninstall Adobe Creative Cloud:

  • Windows
  1. Open the Windows Control Panel > Programs And Features.
  2. Choose Adobe Creative Cloud and click Uninstall/Change.
  3. Follow the onscreen instructions.
  • Mac OS
  1. Open Finder and go to /Applications/Utilities/Adobe Installers.
  2. Double-click Adobe Creative Cloud to remove.
  3. Follow onscreen instructions.

Delete the opm.db file.

  1. Close the Creative Cloud application.
  2. Navigate to the OOBE folder.
    Windows: [System drive]:\Users\[user name]\AppData\Local\Adobe\OOBE
    Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE folder
  3. Delete the opm.db file.

Regards,

Akshay

1 reply

A
akshayCorrect answer
Participating Frequently
February 13, 2014

Hi ElkeTaibot,

Please refer to the below document :

http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html

Or reinstall creative cloud and clean up cached user login information :

Uninstall Adobe Creative Cloud:

  • Windows
  1. Open the Windows Control Panel > Programs And Features.
  2. Choose Adobe Creative Cloud and click Uninstall/Change.
  3. Follow the onscreen instructions.
  • Mac OS
  1. Open Finder and go to /Applications/Utilities/Adobe Installers.
  2. Double-click Adobe Creative Cloud to remove.
  3. Follow onscreen instructions.

Delete the opm.db file.

  1. Close the Creative Cloud application.
  2. Navigate to the OOBE folder.
    Windows: [System drive]:\Users\[user name]\AppData\Local\Adobe\OOBE
    Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE folder
  3. Delete the opm.db file.

Regards,

Akshay

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