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R
Revolva
Participant
November 17, 2020
Answered

Creative Cloud logs out unexpectedly all the time

  • November 17, 2020
  • 2 replies
  • 545 views

Hi Community, 

I have a Macbook Pro 2014 (MacOs 10.14.6 Mojave) and I have the paid versions the Adobe Creative Cloud with all Programs. 
Lately the problem is the following; I open Photoshop to work and instantly it closes unexpectedly, I realized that the problem is Creative Cloud, it closes the session by itself, without me doing anything, and I have to log in every 5 Minutes because it closes by itself, and not let me work in peace.

I tried all the things recommended here: https://helpx.adobe.com/de/manage-account/kb/troubleshoot-creative-cloud-sign-out-sign-in.html - but nothing works! I also deinstalled the Adobe CC and made a new set up. Still have the same problem. 

Please help!

Thnx in advance

This topic has been closed for replies.
Correct answer Jeffrey_A_Wright

Revolva, I am sorry, but if you are confident that you have implemented the solutions listed in https://helpx.adobe.com/de/manage-account/kb/troubleshoot-creative-cloud-sign-out-sign-in.html then please begin a chat session at https://helpx.adobe.com/contact.html so direct assistance can be provided to resolve this behavior.

2 replies

udderball
udderball
Inspiring
November 18, 2020

I'm dealing with the same. Customer service has been exactly 0 help. They haven't been able to properly understand the issue let alone help address it. At my wit's end with this; it's been going on for at least the last month.

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
November 18, 2020

Robtboyle8, I am sorry you are encountering so many problems using Adobe software. Looking at your posting history, in the public discussion forum, it doesn't seem like any of the solutions in our community are helping you.

 

I would recommend you continue working with our support team to resolve any errors you are encountering. Please bookmark https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html which provides information on how you can update your active support cases.  Case ADB-16019460-Q4T1 is still open and is being reviewed, but case ADB-15953311-J5J1 was closed in October due to a lack of response.  Using the process listed in https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html will help ensure you don't miss any additional requests from our support team.

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity ManagerCorrect answer
    Community Manager
    November 17, 2020

    Revolva, I am sorry, but if you are confident that you have implemented the solutions listed in https://helpx.adobe.com/de/manage-account/kb/troubleshoot-creative-cloud-sign-out-sign-in.html then please begin a chat session at https://helpx.adobe.com/contact.html so direct assistance can be provided to resolve this behavior.

    udderball
    udderball
    Inspiring
    November 18, 2020

    This is clearly a known bug and these solutions are clearly not working, based on numerous posts on numerous forums.

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