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January 23, 2016
Answered

Creative Cloud LR and PS Failing to Install

  • January 23, 2016
  • 1 reply
  • 198 views

Got a giftcard that pre-paid a 1 year subscription to Lightroom and Photoshop CC and am going through the install but each program has failed to install multiple times.  I get the following error when clicking through for more information:

Exit Code: 6

Please see specific errors below for troubleshooting. For example, ERROR: DW003, DW071 ...

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 3 error(s)

----------- Payload: Microsoft Visual C++ 2012 Redistributable Package (x64) 11.0.61030.0 {3E272A93-C06B-4206-AD02-0EBE02535E20} -----------

ERROR: DW071:

ERROR: DW003: Third party payload installer vcredist_x64.exe failed with exit code: -2147024546

ERROR: Failed to install Microsoft Visual C++ 2012 Redistributable Package (x64). Please try installing it by double clicking on the executable at "C:\Users\Evan\AppData\Local\Temp\{35DF50CD-C536-4A01-B04D-3BFF243AAD48}\Photoshop_16_LS20_win64\Adobe CC 2015\payloads\Microsoft VC 2012 Redist (x64)\vcredist_x64.exe", or download and install the latest Microsoft Visual C++ 2012 Redistributable Package (x64) from Microsoft website - www.microsoft.com

What can I do to make this work!?

Thanks,

Evan

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1 reply

John T Smith
Community Expert
John T SmithCommunity ExpertCorrect answer
Community Expert
January 23, 2016