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St James Whitting
St James Whitting
Inspiring
March 20, 2014
Question

Creative Cloud Manager - updates

  • March 20, 2014
  • 1 reply
  • 375 views

Why does creative cloud manager have to be updated more regularly than would be consider normal And when I do try it won't unless I remove all protection to my computer. I also have to remove PDApp.log.

 

I am not alone with this issue as indicated by forums. Yet I can not get a direct answer from Adobe

This topic has been closed for replies.

1 reply

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
March 21, 2014

Ian Cleland if you are having to disable your anti-virus and security software then you may want to look at the settings of those software titles to see if they can be modified.  It should be possible to configure your security software to allow updates to be applied from Adobe.

If you need additional information can you please indicate which operating system you are using?  In addition which specific security software titles do you need to disable in order to apply the update?  Also what version of each title are you using.

St James Whitting
St James WhittingAuthor
Inspiring
March 24, 2014

Jeff,

Thanks for your reply

Could you give a list of programs that Adobe application manager need  to be allowed so that I can be sure all are covered by my security software.

Application Manager is included in a list 104 Adobe application

I have No answer on

"Why does creative cloud manager have to be updated more regularly than would be consider normal?"

It is asking for access again haveing updated a week ago.

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
March 24, 2014

Ian Cleland please see the Adobe Creative Cloud Service Access Documentation for IT section of http://www.adobe.com/devnet/creativesuite/enterprisedeployment.html.  This will give you information regarding required network access and permissions necessary to configure in a secure environment.  This should provide the information necessary to modify your security software settings.  If it doesn't then you may want to apply a default setting provided by the manufacturer of the software.

In regards to why the Creative Cloud Desktop application is updated I would recommend reviewing the release notes at http://helpx.adobe.com/creative-cloud/release-note/cc-release-notes.html.  You can find a list of the changes which have been made.

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