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Participating Frequently
September 23, 2025
Answered

Creative Cloud marked as a trojan when downloaded from official site

  • September 23, 2025
  • 3 replies
  • 1233 views

I'm unsure if this is a false postive but virustotal said 2/72 that there was a trojan warning. I did 3 full scans of my pc with malwarebytes and windows defender and nothing happened is this a false postive? I first installed it from Microsoft store and was worried that was virus, when I installed creative cloud on my pc it opened the microsoft store one and also when I downloaded the file again and scanned it, it said trojan warning, same for each adobe app I installed. And when i was done downloading my monitor went zoom in snd everything was grey. Image is the reconstruction of it

Correct answer Kalvyn Rasquinha

Hi @practical_Jubilee0297 . Both the Microsoft Store version and the one from adobe.com/home are safe. They use the same installer - the only difference is when you're asked to sign in. I'll ask the team to look into the false positive for your antivirus software.

3 replies

Kalvyn Rasquinha
Community Manager
Kalvyn RasquinhaCommunity ManagerCorrect answer
Community Manager
September 27, 2025

Hi @practical_Jubilee0297 . Both the Microsoft Store version and the one from adobe.com/home are safe. They use the same installer - the only difference is when you're asked to sign in. I'll ask the team to look into the false positive for your antivirus software.

Kevin Stohlmeyer
Community Expert
Community Expert
September 24, 2025

@practical_Jubilee0297 I've merged your numerous threads into this one post. You seem to have a lot of concerns about viruses, downloads, etc. 

As long as you are using authorized Adobe software downloaded from Adobe.com you can follow the directions given by the numerous experts on here to assist you and calm your concerns. 

 

Please refrain from posting multiple similar posts on various forums. 

Participating Frequently
September 24, 2025

Alrighty. Sorry abt that. Is this adobe.com link btw? Bc i downloaded the creative cloud download off of there and microsoft store http://adobe.com/home?acomLocale=ca

kglad
Community Expert
Community Expert
September 24, 2025

you should be using https

kglad
Community Expert
Community Expert
September 23, 2025

yes, it a false positve if downloaded from adobe.com

Participating Frequently
September 23, 2025

Why does it mark it as it? I downloaded creative cloud from microsoft store the first time... i then downloaded it from http://adobe.com/home?acomLocale=ca.

microsoft store one safe yes?

kglad
Community Expert
Community Expert
September 23, 2025

out of the scores of av apps, some always (afaik) find the cc app to be a virus.

 

check https://www.virustotal.com/gui/home/upload