creative cloud nightmare

Forum|Forum|3 years ago
May 31, 2022
2 replies
355 views

Creative cloud no longer loads on my desktop - even after several repairs, uninstall/installs and terminal instructions. I am no longer able to load fonts into Indesign and I keep getting a message about ensuring my time is set correctly...?

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S

SallyAnderson

Inspiring

Sounds similar to the problem I had. This of any use?

https://community.adobe.com/t5/download-install-discussions/plusnet-authentication-problem/td-p/12974295

B

Ben M

Community Expert

Have you tried this KB article? https://helpx.adobe.com/download-install/kb/system-clock-mismatch.html

T

tinaresearchAuthor

Participating Frequently

I've worked through this link (thanks btw Ben M) and still no joy.

I see the two logos as prompted but when I launch creative cloud the wheel just spins and says its taking longer than expected to load.

My clock is correct so I dont think thats the problem.

I can sign in to accounts online so its not a payment issue its just a creative cloud app specific issue I think but exceptionally frustrating because it means I can add fonts. Libraries appear to be functioning however - very odd.

T

tinaresearchAuthor

Participating Frequently

edit: * should say I can't add fonts*

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