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Creative Cloud no me permite iniciar sesión, sale el mensaje "Ha cerrado sesión"

Forum|Forum|9 years ago
November 5, 2016
1 reply
3114 views

El aplicativo de Creative Cloud falló hoy, estaba trabajando normal y reinicie el equipo y dejo de funcionar, no me abre ningún programa, cada vez que intento abrir uno me dice que "Se necesita Adobe aplication manager para solucionar este problema. Sin embargo está dañado o no se encuentra" le doy en obtener aplication manager y me manda a descargar de nuevo el CC, lo descargo, desinstalo el anterior, lo instalo nuevamente y sigue fallando, ya incluso borre el contenido de la carpeta OOBE pero la falla persiste, a continuación dejo una imagen del problema que sale, no me deja pasar de ahí.

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Correct answer kglad

sign out and then back in to your cc desktop application using the same adobe id used to pay for your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

Community Expert

Correct answer

Community Expert

sign out and then back in to your cc desktop application using the same adobe id used to pay for your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

jorge pedroj24469566

Participant

Excuse me. I have the same problem, but I've tried all what you did, but anything changed. I can't undertand how I can reconnect to my apps.

Community Expert

Community Expert

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 3 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

use the desktop app to install your cc programs/trials