Participant

Question

Creative Cloud not functioning. I've used Adobe products since the beginning. Customer service refuses to solve the problem

Forum|Forum|10 hours ago
July 21, 2026
3 replies
22 views

Hello. I’ve used Adobe Products since the beginning. Adobe customer service is horrible. In 2025 I allowed Adobe Techs to come on my computer to fix the issue of creative cloud crashing my computer. The log files clearly said creative cloud was the issue. They never solved the problem, what they did was destroy my computer. In July 2025 my computer completed crashed with no way back and I had to purchase a new one. Adobe admitted to causing the issue and ALL they gave me was 1 month of service for free. I currently pay $69.99.

Now we have a new issue. Creative Clould shows all apps are up to date and they are not. I’ve explained to the techs I will not talk on the phone and I will not allow the techs on my computer again. My case is in limbo and they refuse to respond. Soon the apps wont work because of Apple’s new chip system. Apps must be “universal” The only way to do that is for the upgrades to work.

I’m posting the case number here: ADB-45838295-M4H6

Adobe Complaint Hotline: 1-800-300-1026

I will also be complaining to Adobe Corporate AND calling this hotline that allows you to file a consumer complaint against Adobe. It’s such ashame it’s had to come to this.

Hopefully an Adobe Rep will see this post today and make something happen

Jeff_A_Wright

Community Manager

Thank you for posting to this public discussion forum, Stevefox.

I am sorry that you continue to encounter problems with our applications on your Mac. I reviewed your five most recent support cases, and the last time we were able to help you was in case ADB-40848604-K1N5 on July 18, 2025.

While I understand it is very frustrating to run into problems running computer programs, Stevefox, an immediate request to speak with a senior technician, as you did in case

ADB-45957313-F2N8 and ADB-45999199-X0Z2 prevent any immediate assistance from being provided to you. These resources are available to help verify and resolve errors you are encountering in 2026.

If you are looking for someone to guide you directly through resolving this error, I encourage you to start a new support case today by clicking https://adobe.ly/44CH2q2. Your messages often indicate that you don't have time to wait, so please contact us when you do have sufficient time available to have the current error diagnosed.

In 2025.Stevefox, both of your issues were resolved by directly downloading the Creative Cloud Desktop app. You can use the installation files available at https://adobe.ly/4b6RGsK to see if that resolves your current error in 2026, Stevefox. If successful, please update this public discussion thread, so PeruBob, John T. Smith, and I can provide additional information on how to prevent this problem from happening to you in the future, Stevefox.

If directly downloading and installing the Creative Cloud desktop app is unsuccessful, then you can also use the steps listed at https://adobe.ly/4bAErka to fix most other errors with the Creative Cloud Desktop app. Let us know, Stevefox, if you have any questions about the four listed solutions. ^JW

S

stevefox1028Author

Participant

Jeff. With respect, you didn’t view the cases correctly in 2025. NOTHING was resolved. I had to purchase a new computer because of creative cloud because your techs came on my computer and destroyed it. Adobe clearly admitted this.

I currently have a case open that I clearly posted: ADB-45838295-M4H6

Is being handled by the adobe: senior technical team: Hameed
Hameed assured me I would be communicated with and I've heard nothing for weeks. My system still doesn't work and I pay $70 per month

I need to be emailed on that case by A PERSON. If you can make that happen, great.

I’m using this forum as a method to get Adobe to email me and get this resolved

As mentioned I”m reporting this to

Adobe Complaint Hotline: 1-800-300-1026

and also Adobe Corporate

Jeff_A_Wright

Community Manager

Thanks for the update, Stevefox, and I am very happy to hear you are in contact with Hameed.

This is a community discussion forum primarily designed to provide self-help solutions that people can implement.

You can use the steps listed at https://adobe.ly/4wlfnWM to post any concerns or unanswered requests to your active support case ADB-45838295-M4H6. The most recent request asks for a preferred callback number, time zone, and when you'd like to be contacted so someone can help you, Stevefox.

Support cases will automatically close if no response is received, so please bookmark https://adobe.ly/4wlfnWM and use the information to provide the requested information as soon as possible. ^JW

Peru Bob

Community Expert

Try resetting the CC App.

To reset the Creative Cloud desktop app, make sure it's in the foreground, then press the following:

Win: Ctrl + Alt + R

Mac: Cmd + Opt + R

John T Smith

Community Expert

How to install when you have a subscription and a problem
You may NOT use the Opera browser... it is not compatible with Adobe
NOTE: the alternate download link in this link works better for some people
Install the cc desktop app using the download links at the bottom of this
https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

If that works for you, you then use the Cloud manager to install your programs

S

stevefox1028Author

Participant

Hi John. I need Adobe Techs to respond on my case. I’m not going to start installing and unstalling on your recommendation (all due respect). This is a major issue. I already have apps installed, the issue is create cloud shows they are up to date and they are not.

Bottom Line, I need Adobe Techs to respond and fix the issue

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