Creative Cloud not installing after download - MAC

Forum|Forum|9 years ago
October 26, 2016
2 replies
5301 views

Hi everyone,

I downloaded the CC but i don't know why, i double-clicked on the Creative Cloud Installer and then, NOTHING happened..

Is anyone around here who knows what can i do to fix that problem and to get the CC installed on my iMac?

My iMac is 2,8GHz Intel Core i7 and running with OS X El Capitan 10.11.6

Thanks for your help!

This topic has been closed for replies.

Correct answer Bani Verma

Hi Adriens89,

As you have already tried all the basic troubleshooting steps i would recommend you to refer to the steps shared in the following thread to manually remove the remnants of Adobe Creative Cloud desktop app from your machine: illustrator reinstalling free trial 1 day old!

After this try the installation of Adobe Creative Cloud desktop app again and share the results. Download Adobe Creative Cloud apps | Free Adobe Creative Cloud trial.

Awaiting your response.

adriens89Author

Participant

Hi everyone,

I still have the same problem... When i launch the CC installer, nothing happens on my iMac...

Is there anyone with the same problem? Do we have any solution to fix that problem and install CC?

Thank you all,

Bani VermaCorrect answer

Legend

Hi Adriens89,

As you have already tried all the basic troubleshooting steps i would recommend you to refer to the steps shared in the following thread to manually remove the remnants of Adobe Creative Cloud desktop app from your machine: illustrator reinstalling free trial 1 day old!

After this try the installation of Adobe Creative Cloud desktop app again and share the results. Download Adobe Creative Cloud apps | Free Adobe Creative Cloud trial.

Awaiting your response.