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Felix5E4F
Participant
August 20, 2021
Question

Creative Cloud not opening after installation

  • August 20, 2021
  • 1 reply
  • 269 views

I'm trying to install Creative Cloud on my Mac. Installation finishes successfully, but then CC won't open. Not message or anything, just nothing happening when I want to open the programm. Have repeatedly deinstalled and reinstalled, deleted the whole Adobe folder in the library, run the Cleaner Tool. All did not help. If I check Activity Monitor, each time I try to open CC, a new AdobeCRDaemon task will start. Any idea what else I could try?

(Might be related to older Adobe installations I had running on my old machine, based on which I have set up my new machine.)

This topic has been closed for replies.

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
August 20, 2021

what's your os version?

did you download and then install the cc desktop app (as opposed using time-machine or some other migration method)?

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Felix5E4FAuthor
Participant
August 21, 2021

Big Sur. Yes, I downloaded the desktop app.

kglad
Community Expert
kgladCommunity Expert
Community Expert
August 21, 2021

first, reset the cc app:

to reset the cc desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall/reinstall per the above link

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your osrestart your computer (don't skip this)
reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud


if you're unable to install the cc desktop app at this stage, use the link at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html
use the desktop app to install your cc programs/trials

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