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Participant
September 3, 2020
Question

Creative cloud not opening (Cannot connect to adobe servers please check your firewall settings)

  • September 3, 2020
  • 1 reply
  • 252 views

Yesterday everything seemd completely fine but today I can open cloud and I also can't open apps by their own. When i open apps by their own there keeps this thing popping on my screen where it asks me to log in but it goes away before I can even click on it and then comes back again and again. Hope someone can help me out cause i really need it to work for college

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1 reply

kglad
Community Expert
Community Expert
September 3, 2020

confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html do you see both logos?

 

if you can and still see a connection error, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html