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ashikh79808080
Participant
July 28, 2018
Answered

Creative Cloud not recognizing with installed Apps

  • July 28, 2018
  • 3 replies
  • 23308 views

Hi there,

I have reinstalled/updated Windows (from 8.1 to 10), and I have my Adobe Creative Cloud apps installed in a different drive (D:\). I am trying to sync or detect the already installed apps to Cloud desktop app with no avail.

Is there a way for me to link/detect/sync the installed apps (AE,PR,LR,PS), without having to re-install them again and lose all my plugins and custom settings ? I have on going projects.

You can see from the attached screenshot that I have Premier running in the background and the Desktop App not detecting it.

I have tried re-installing the Desktop app and run update from Help> Update in Premier.

Any help will be appreciated. Thanks.

    This topic has been closed for replies.
    Correct answer kglad

    this is the official help page for the problem, https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

    3 replies

    J
    Jn3
    Participant
    May 14, 2019

    Same issue. Apps on D: drive are not recognized when reinstalling Creative Cloud on C: drive after system restore. I tried the folder permissions suggestion. Tried the language suggestion. Did check my Adobe subscription. None of it worked. Any other suggestion? The current version of Creative Cloud is 4.8.1.435. Thanks.

    V
    VortexYZ
    Participant
    January 3, 2020

    I just had the same problem. Switching the Install location worked for me.

     
     
    arij2010
    arij2010
    Inspiring
    July 30, 2018

    Hi,

    I think the language is not correct .When you install CC desktop for the first time ,the language is on 'Locale" and it's the same as your OS .Maybe you need to choose "International English " or another English version ...

      johank61892052
      johank61892052
      Participant
      April 24, 2019

      That was the solution for me! The apps where International English and CC Desktop was North America.

      After changing to international English is CC Desktop and restarted the app, my InDesign and Photoshop shows up as installed.

        P
        Pableras D
        Participant
        December 21, 2022

        Thank you, this solution solved my problem

        kglad
        Community Expert
        kgladCommunity Expert
        Community Expert
        July 28, 2018

        change the install drive (to your D:/directory) in the cc app settings to match the drive directory where the apps are currently installed.

        A
        ashikh79808080Author
        Participant
        July 28, 2018

        Yeah, thats the 1st thing I tried. No success

        kglad
        Community Expert
        kgladCommunity Expert
        Community Expert
        July 29, 2018

        check your account to verify your subscription is what you expect and to verify your adobe id, https://accounts.adobe.com

        if everything is as you expect and your subscription is current:

        rename  your Adobe PCD folder and SLStore folders,  https://helpx.adobe.com/creative-cloud/kb/configuration-error.html

        sign out of your cc desktop app*

        restart your computer

        sign back in to your cc desktop application* using the same adobe id used to verify your subscription.

        *http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

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