Creative Cloud not showing apps for installing

Question

Hello everyone,My desktop version of Creative Cloud is showing just some apps for installing, not all. I've tried pretty much everything I've found in these forums and other places and no luck.The web version of Creative Cloud shows all of the applications.I really need to utilize Premiere ASAP for work. Any one has any kind of idea for a solution?Thank you very much.

kglad · Accepted Answer

Yes, and it used to work.Actually, as a little more info:I had Premiere and Photoshop 2023 versions. I uninstalled them to download the 2024 versions and the apps just dissapeared from the CC, as shown in the image I posted.you should probably skip to the clean install steps. reset the cc desktop app by making sure it's in the foreground, then press:Win: Ctrl + Alt + RMac: Cmd + Opt + Rif that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.htmlif that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repairif that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging and then reinstall using*if that fails, do a clean cc install carefully following each applicable step:uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.htmlthen uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messagingclean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.htmlcheck for, and if available, update your osif windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)restart your computer (don't skip this)reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.htmluse the desktop app to install your cc programs/trials

Nancy OShea · Answer

It's looks like you're logged-in as an Adobe Express user.

1. Open CC Desktop App.
2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar again.
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid Creative Cloud ID and password.

Hope that helps.

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