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ArtistFae
Participant
March 14, 2016
Answered

creative cloud not working

  • March 14, 2016
  • 1 reply
  • 412 views

After effects and photoshop work fine (which are already installed) but I need Illustrator for a project. I click on the CC desktop icon...and nothing. I try to open it via the menu and nothing happens. CC wont even attempt to open there is no spinny wheel at all and nothing happens.  Tried directly downloading the program from the website and nothing happens. I've had CC for about a week and it was working up until a day or two ago.

((also, before anyone asks, yes I did try uninstalling and re-installing. I have plenty of memory on my laptop still. I even did a system restore to an earlier date to see if that would help but it didn't))

This topic has been closed for replies.
Correct answer Bani Verma

Hi Katrinab19812183,

Please refer to the below links:

Blank Creative cloud app :

Blank white screen | Sign in | Creative Cloud Packager

New Creative Cloud App unusable: it's blank!

creative cloud is blank window why?

Re: Creative Cloud app opening blank

If the links above do not help, try clean removing the Creative Cloud app and reinstalling it :

1) Uninstall Creative Cloud Desktop Manager  :

Creative Cloud Help | Uninstall the Creative Cloud desktop app

2) Delete following folders :

C:\Program Files (x86)\Common Files\Adobe\OOBE

C:\Program Files (x86)\Common Files\Adobe\Adobe Application Manager

C:\Program Files (x86)\Adobe\Creative Cloud Folders

C:\Users\<user_name>\AppData\Local\Adobe\ AAM UPDATER  and OOBE both { To view the hidden AppData folder, see Show hidden files, folders, filename extensions | Windows XP, Vista, Windows 7.}

3- Run Adobe Cleaner tool  : http://download.macromedia.com/SupportTools/Cleaner/win/AdobeCreativeCloudCleanerTool.exe

4- Click on the below link and download Creative Cloud Installer file and use the same to install the Creative Cloud Desktop application.

Download Adobe Creative Cloud apps | Free Adobe CC trial

Let us know if this was helpful.

1 reply

Bani Verma
Bani VermaCorrect answer
Legend
March 14, 2016

Hi Katrinab19812183,

Please refer to the below links:

Blank Creative cloud app :

Blank white screen | Sign in | Creative Cloud Packager

New Creative Cloud App unusable: it's blank!

creative cloud is blank window why?

Re: Creative Cloud app opening blank

If the links above do not help, try clean removing the Creative Cloud app and reinstalling it :

1) Uninstall Creative Cloud Desktop Manager  :

Creative Cloud Help | Uninstall the Creative Cloud desktop app

2) Delete following folders :

C:\Program Files (x86)\Common Files\Adobe\OOBE

C:\Program Files (x86)\Common Files\Adobe\Adobe Application Manager

C:\Program Files (x86)\Adobe\Creative Cloud Folders

C:\Users\<user_name>\AppData\Local\Adobe\ AAM UPDATER  and OOBE both { To view the hidden AppData folder, see Show hidden files, folders, filename extensions | Windows XP, Vista, Windows 7.}

3- Run Adobe Cleaner tool  : http://download.macromedia.com/SupportTools/Cleaner/win/AdobeCreativeCloudCleanerTool.exe

4- Click on the below link and download Creative Cloud Installer file and use the same to install the Creative Cloud Desktop application.

Download Adobe Creative Cloud apps | Free Adobe CC trial

Let us know if this was helpful.

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