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M
mauriziom31801319
Participant
July 30, 2016
Answered

Creative Cloud not working on mac

  • July 30, 2016
  • 1 reply
  • 875 views

I've a new creative cloud plan and downloaded lightroom but it's not the full program and it doesn't work. I have no explanation for this problem, can someone give an aid? thanks a lot

This topic has been closed for replies.
Correct answer Govardhan.V

Fully downloaded a new trial version not working because it refers to the old one that I had, older than one month. Consider that I have a credit on adobe site for a photography creative cloud plan.


1) Right click on the Finder icon on dock and select "Go-To Folder" option.
2) You will get a text box, type-in below mentioned command and then hit 'Return' key.

/etc

3) It will open the etc folder, please look for file named "hosts" and copy the same to Desktop screen.

4)Double click on Hosts file , it will open it with TextEdit,

Let me know whether you can see any Adobe related entries inside Hosts file like 127.0.0.1 activate.adobe.com.......etc??

1 reply

Govardhan.V
Govardhan.V
Participating Frequently
July 30, 2016

Did you downloaded Lightrooom application via Adobe Creative Cloud desktop app?

If yes,  try with steps mentioned in below link :

Stop Creative Cloud 2015 from reverting to trial mode

M
mauriziom31801319Author
Participant
July 30, 2016

I had a previous trial mode lightroom and at the expiration I bought the full mode program through the adobe site. But the program still continues to go on the trial mode and now, after one month, without the possibility to work on the images.

I still don't understand since I have a regular order number for the full program.

Govardhan.V
Govardhan.V
Participating Frequently
July 30, 2016

Sign out from Adobe Creative Cloud app and Sign in again .

Sign in and sign out to activate Creative Cloud apps

Still same?? Check Hosts file and see if there are any Adobe blocker entries.

No Such entries??

You need to uninstall currently installed Lightroom and then re-install Lightrooom again via Adobe Creative Cloud desktop app.

Download and install Adobe Creative Cloud apps

Still same ?? let us know .

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