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Answered

Creative Cloud not working with Apple Mojave

Forum|Forum|7 years ago
November 6, 2018
4 replies
1422 views

hi,

Does anyone else have issues with Creative Cloud and Mojave updates? My iMac runs at the speed of a drunk snail when installed. As soon as I uninstall back to its faster self!!

I have uninstall and reinstalled, nothing changes.. I sit here for 45 minutes whilst it tries to install, then opening and shutting other software becomes a bind!

So just wondering if there is some issues?

Creative Cloud

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Correct answer jane-e

I only see this: 2018-11-06_14-07-00.png

The Chat Option disppears no matter what area of support i need . I only have photoshop so I can't select any other service to try that.

wodo1e wrote
The Chat Option disppears no matter what area of support i need . I only have photoshop so I can't select any other service to try that.

Here is the link for known issues with Photoshop and Mojave. Have you updated to the 10.14.1 patch for Mojave?

Known issues - Running Photoshop CC on macOS 10.14 Mojave

W

wodo1eAuthor

Participating Frequently

Hi,

I think I have found a way around, I can get a phone number if i request help for 'registration/activation' so I will try that root.

Thanks for the help so far. Really annoyed that I pay Adobe and get absolution no help !!!!

kglad

Community Expert

you're welcome.

W

wodo1eAuthor

Participating Frequently

I am running 10.14.1

Along with Adobe Cloud never really starting or failing to load and constantly asking for 'Quit' or 'Repair'

Snagit can take 2 minutes to take a screenshot . And Dropbox appears to be never start up... I have been on computer for 5 hours and I am still showing this in Dropbox as Starting... although it is working as i have just uploaded files to Dropbox.com and they are now on my MAC so maybe Dropbox app is in a constant state of 'Starting'

There must be phone number or chat line somewhere!!

W

wodo1eAuthor

Participating Frequently

hi

no I am in the UK.

Can you find the phone number of chat link?

It is wierd as Adobe works perfectly well on WIN10, but seems not to like Mjoave

kglad

Community Expert

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

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wodo1eAuthor

Participating Frequently

How do I get Chat to work... as it just keeps pushing me to 'Forum and How Tos'

When I get to select a product, the chat option is removed.

kglad

Community Expert

after signing in>select cc>download and install>pick a program, i see this

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