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Aunt Winkie
Participant
September 12, 2019
Question

Creative Cloud on IPhone won't upload vids

  • September 12, 2019
  • 1 reply
  • 2293 views

I've been trying to upload videos from the IPhone Xs that I use to record the videos via creative cloud app. However it has not been working. Several people responded prior to the forum change, but nothing worked (links didn't address my issue and file name and size were not the issue). The vids are anywhere from 30 sec to 4 mins long. HDR is selected in settings.

 

I can air drop the vids from my iphone to my computer and upload via creative cloud.

 

After much trail and error, I think the issue is that the creative cloud app on iphone and ipad doesn't continue to upload in the background. Also, the upload speed is very very very slow (even on the computer)n making it near impossible to leave the app open while it uploads.

 

Thoughts? comments? suggestions?

 

Ultimately the issue is I can't share vids among my team once taken bc I can't upload via creative cloud on the IPhone.

 

Thanks

Wendy

    This topic has been closed for replies.

    1 reply

    Bani Verma
    Legend
    September 13, 2019

    Hi Wendy,

     

    Can you help us with the Adobe Creative Cloud app are you using to do this task?

     

    Aunt Winkie
    Participant
    September 13, 2019
    I am using the Creative Cloud App for iPhone...I am using the most current an updated version of both the IOS and the app. IOS 12.4.1. There are no updates for adobe's creative cloud app, I am up to date.
    Bani Verma
    Legend
    September 13, 2019
    Thanks for sharing the details Wendy, I am moving your query to the correct board for help.