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Question

Creative cloud or anything won't download.

Forum|Forum|3 years ago
September 13, 2022
3 replies
259 views

So a couple of days ago I downloaded creative cloud and everything worked fine but then later that day I had to reset my computer to a few days prior and after trying to redownload creative cloud it goes from 1.1% to 4.2% to 100% and then crashes without downloading. I've already reset many times, swapped accounts, temporarily turned off antivirus, and downloaded it many alternative times. I've tried to uninstall it but it's not even downloaded anymore.

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Community Expert

Community Expert

if you reset your computer to a time after you installed adobe cc, you're going to need to clean your computer of cc files.

1. clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

2. then download the cc desktop app installer using the link at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the cc desktop app to install your cc programs/trials

Community Manager

Community Manager

Hi there,

We understand this is not ideal. In addition to the suggestions given by the expert above, please take a look at this article: https://helpx.adobe.com/download-install/kb/failed-install-creative-cloud-desktop.html

We hope it helps.

Community Expert

Community Expert

Hi @Kingcrabclaw,

You might be having some issues with your network. Try the troubleshooting steps mentioned in the article given below

https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html

You can try downloading the CC Desktop app via the direct download links given in the following article

How to download the Creative Cloud desktop app - Adobe Inc.

-Manan

-Manan