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Participant
November 25, 2019
Answered

creative cloud payment

  • November 25, 2019
  • 1 reply
  • 242 views

I bought subscribed account during Black Friday. When I look in my account, the subscrition is not available for me. Money were sent from my card. I will appreciate your help

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Correct answer Nancy OShea

This is a public user-to-user froum.  Nobody here can help with billing problems.

Did you log-in to your account to confrim that the order was processed?

https://account.adobe.com/plans

 

If you still need help, scroll down and click Contact Adobe button. 

When the chat box opens, type Billing Agent followed by Enter key

 

 

 

1 reply

Nancy OShea
Community Expert
Nancy OSheaCommunity ExpertCorrect answer
Community Expert
November 25, 2019

This is a public user-to-user froum.  Nobody here can help with billing problems.

Did you log-in to your account to confrim that the order was processed?

https://account.adobe.com/plans

 

If you still need help, scroll down and click Contact Adobe button. 

When the chat box opens, type Billing Agent followed by Enter key

 

 

 

Nancy O'Shea— Product User & Community Expert