Creative Cloud Photoshop v24.1

Forum|Forum|3 years ago
January 18, 2023
2 replies
2536 views

As of today, Photoshop v 24.1 no longer works. It starts, but then turns itself off again. I uninstalled and reinstalled it, same problem. does anyone know a solution?
Thanks

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kglad

Community Expert

if you can't update per @Ben107584 M

reset your preferences - https://helpx.adobe.com/photoshop/using/preferences.html

seitenkunstAuthor

Participating Frequently

Thank you very much, that helped

kglad

Community Expert

you're welcome. and thank you for the follow-up.

B

Ben M

Community Expert

I received a 24.1.1 update this morning. Can you check and see if you get prompted for that update to see if it resolves your issue? In case it doesn't, what OS are you running (Mac/Win)?

seitenkunstAuthor

Participating Frequently

I haven't received the 24.1.1 update yet. But after I cleared everything, including the presets, everything works again
thanks

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