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seitenkunst
Participating Frequently
January 18, 2023
Question

Creative Cloud Photoshop v24.1

  • January 18, 2023
  • 2 replies
  • 2536 views

As of today, Photoshop v 24.1 no longer works. It starts, but then turns itself off again. I uninstalled and reinstalled it, same problem. does anyone know a solution?
Thanks

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2 replies

kglad
Community Expert
Community Expert
January 18, 2023

if you can't update per @Ben107584

 

reset your preferences - https://helpx.adobe.com/photoshop/using/preferences.html

 

seitenkunst
Participating Frequently
January 18, 2023
Thank you very much, that helped
kglad
Community Expert
Community Expert
January 18, 2023

you're welcome.  and thank you for the follow-up.

Community Expert
January 18, 2023

I received a 24.1.1 update this morning. Can you check and see if you get prompted for that update to see if it resolves your issue?  In case it doesn't, what OS are you running (Mac/Win)?

seitenkunst
Participating Frequently
January 18, 2023

I haven't received the 24.1.1 update yet. But after I cleared everything, including the presets, everything works again
thanks