Creative Cloud pide reparar cuando lo inicio

Forum|Forum|7 years ago
December 12, 2018
2 replies
978 views

Cada vez que inicio el ordenador, me aparece una ventana al iniciar creative cloud que dice que la app necesita reaparación, siendo esta la unica opción ademas de "salir", Tengo Windows 10 Single Language, solo tengo licencia para Illustrator, es algo molestoso que a cada rato aparezca eso, ya he probado todas las opciones que me brindan en el chat de asistencia técnica y nada!.. !

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A

Anmir

Participant

Hola, lo pudiste solucionar? A mi me pasa y ya nose que hacer.

kglad

Community Expert

@Anmir

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging and then reinstall using*

if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.