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AndeeG
AndeeG
Participant
September 28, 2022
Answered

Creative Cloud quit unexpectedly

  • September 28, 2022
  • 1 reply
  • 896 views

I'm on a 2015 iMac running MacOS Monterey. For the past couple of months, every time I boot the iMac, I get a pop-up saying "Creative Cloud quit unexpectedly." I'm not sure if this is an Adobe issue or a MacOS issue. After dismissing the pop-up, all my Adobe apps seem to run fine.

 

I contacted support and an Adobe tech remotely accessed my machine. He made some changes to the admin priviledges for Creative Cloud, but the problem persists. 

 

Anyone have a similar problem?

This topic has been closed for replies.
Correct answer kglad

rats.  then it becomes more time-consuming to fix that error.

 

try to repair - https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging and then reinstall

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

restart your computer (don't skip this)

reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud

if you're unable to download the cc desktop app at this stage, use the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
September 29, 2022

reset the cc desktop app: make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

    AndeeG
    AndeeGAuthor
    Participant
    September 29, 2022

    Kglad, thanks for the tip. I gave it a go and it the problem is still there, but good to know that function exists.

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    September 29, 2022

    rats.  then it becomes more time-consuming to fix that error.

     

    try to repair - https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

    if that fails go ahead and uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging and then reinstall

    if that fails, do a clean cc install following each applicable step:

    uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

    then uninstall the cc desktop app, again using the correct uninstaller, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

    clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

    check for, and if available, update your os

    restart your computer (don't skip this)

    reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud

    if you're unable to download the cc desktop app at this stage, use the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

    use the desktop app to install your cc programs/trials

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