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carlar79253378
Participant
November 5, 2015
Answered

Creative cloud quits installing half way through. I am running Mac os x

  • November 5, 2015
  • 2 replies
  • 552 views

I am running Mac OS X El Capitan and creative cloud was grayed out and wouldn't not show anything. So I uninstalled all adobe CC products. I tried re-downloading creative cloud and it quits half way through installation. I have tried everything. Please help. I need lightroom. Its imperative for my business.

This topic has been closed for replies.
Correct answer Govardhan.V

Step1)

Click on the Finder and look for the options listed next to Apple Icon located at the top left corner of the Desktop screen and click on "Go" menu button and select "Utilities" option.

(Applications>Utiliites)

Ir present Trash Adobe Creative Cloud and Adobe Application Manager folders under Utilities .  [Important]

Step2)

Click on the below link and download & run Adobe Cleaner tool :

Select the option "Adobe Application Manager for Mac OS X 10.6" and then click on "Clean up Selected" .

http://download.macromedia.com/SupportTools/Cleaner/mac/AdobeCreativeCloudCleanerTool.dmg

Then try to install Adobe Creative Cloud application again.

2 replies

carlar79253378
Participant
November 5, 2015

That worked!!!! Thank you!

Govardhan.V
Participating Frequently
November 5, 2015

Ah! Splendid .

You are welcome

Govardhan.V
Govardhan.VCorrect answer
Participating Frequently
November 5, 2015

Step1)

Click on the Finder and look for the options listed next to Apple Icon located at the top left corner of the Desktop screen and click on "Go" menu button and select "Utilities" option.

(Applications>Utiliites)

Ir present Trash Adobe Creative Cloud and Adobe Application Manager folders under Utilities .  [Important]

Step2)

Click on the below link and download & run Adobe Cleaner tool :

Select the option "Adobe Application Manager for Mac OS X 10.6" and then click on "Clean up Selected" .

http://download.macromedia.com/SupportTools/Cleaner/mac/AdobeCreativeCloudCleanerTool.dmg

Then try to install Adobe Creative Cloud application again.