creative cloud re-install - keep getting error 43

Forum|Forum|10 years ago
November 30, 2015
13 replies
9018 views

Have uninstalled and tried to reinstall creative cloud on mac running yosemite about 10 times now. Have deleted/renamed all old files/folders - keep getting error 43

he-e-e-e-elp

Creative Cloud

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Correct answer grapto_com

1. Open Activity monitor and quit all the Adobe processes in order : Creative Cloud, Adobe Desktop Service, Adobe CEF Helper, CCLibrary, Core Sync, Adobe Installer, Adobe IPC Broker.

2. open Finder ,click Go >> Go to Folder and type ~/Library/Application Support/Adobe and click on Go

3. Delete AAMUpdater and OOBE folder

4. open Finder ,click Go >> Go to Folder and type /Library/Application Support/Adobe and click on Go

5. Delete AAMUpdater , Adobe Application Manager and OOBE folder

6. run CC Cleaner tool and remove Adobe Application Manager AdobeCreativeCloudCleanerTool.dmg

7. Click here to download Adobe Application Manager

8. Once you install Adobe Application manager, open Finder ,click Go >> Utilities

9. Open Adobe Application Manager >> Core >> Adobe Application Manager

10. Once the update is done, you will get the sign in page for CC Desktop app

dlebow

Participant

wow, finally!!! First thing that worked for me in a couple of days of trying to get the cc desktop app to install and download

photoshop!

I hope these problems get ironed out soon its a time suck that we don't need

susan0909

Participant

Thank you! Worked for me also

G

Goodlife73

Participant

GRAAAAZIEEEEEEEEEEEEE!!!!!!!!!!! :-)))))))))))))

timw64276564

Participant

Thank you so much!

This worked after many other failed attempts to install cc desktop.

Einar J

Participant

You are my hero!!! Finally fixed stupid CC after losing an entire day to dealing with not being able to update, re-install, etc. Thank you!!

SF Bay Film Editor

Participating Frequently

Yep. Thank you! The blasted Error 43.

This solved it for me today (2/21/16). I went through something similar 2 months ago being walked through it with tech support. I'm saving this procedure because I suspect it will come in handy during the next round of updates.