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Participating Frequently
April 25, 2021
Question

Creative Cloud repair

  • April 25, 2021
  • 2 replies
  • 307 views

I am repairing Creative Cloud once or twice per week.  I Uninstalled using CC uninstall, and clean the program, reloaded CC, and it worked for approximately one week.  This past week I needed to repair and install 3 times, this is getting ridiculous.  Your thoughts, ideas, and even prayers are appreciated.

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    2 replies

    Participating Frequently
    April 26, 2021

    Okay, I use webroot and Malwarebytes, what is your suggested solution? Why
    hasn’t Adobe acknowledged the problem, or the anti-malware programs said
    anything?
    Frank
    --

    Frank Carroll
    Communications
    Restoration & Preservation
    Photographer/Videographer
    Nevada Railroad Museum - Boulder City, NV

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    Phone: <Removed by Moderator>

    We do not inherit the earth from our ancestors, we borrow it from our
    children. (Native American Proverb)

    kglad
    Community Expert
    Community Expert
    April 26, 2021

    i use webroot and malwarebytes and don't have a problem.  what about your av program?

    Participating Frequently
    May 3, 2021

    v program?  I use Adobe Premier, nothing else.  I am now doing another 'repair' as I write this, did one last Thursday.  This is very frustrating, time-consuming, and troublesome.  It is just . . . . . 

    Frank Carroll

    kglad
    Community Expert
    Community Expert
    April 26, 2021

    something on your computer (eg, antivirus, antimalware, cleaner, defragger etc) is corrupting your adobe cc files.