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chiarab97500316
Participant
July 15, 2020
Question

Creative Cloud says all my apps are up to date, but they aren't?

  • July 15, 2020
  • 1 reply
  • 1328 views

Creative cloud tells me all my Apps are up to date, but when I go to open my clients' XD file - I get an error saying "This was created with a newer version of Adobe XD. Please update Adobe XD to open it."
The only solution I have found it to delete XD and reinstall it - which is rubbish and I shouldn't have to do each time I get a new file. My Creative Cloud is set to Autoupdate. 

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1 reply

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
July 15, 2020

ChiaraBar, if you do uninstall Adobe XD, are you then able to reinstall without errors?  For information on how to manage the updates for an individual membership see https://helpx.adobe.com/creative-cloud/help/update-app.html.

C
chiarab97500316Author
Participant
July 15, 2020

Hi @Jeff_A_Wright. 
The issue crops up again the next time my client sends me a project and I have to delete XD and reinstall it. 

I've just checked my PS and its 21.0.3 and CC says it is "Up To Date" but when I check online - the actual latest version of PS is 21.2 so it is NOT up to date?

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
July 15, 2020

Ok, the good news is you are not encountering an installation error.  Please see https://helpx.adobe.com/creative-cloud/kb/creative-cloud-application-recognizing-available.html for steps you can take the next time an update is not detected.

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