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gavinc26333897
Participant
May 15, 2018
Answered

Creative Cloud says "Buy Now" but I pay the subscription. I think Error 16 might be the problem.

  • May 15, 2018
  • 2 replies
  • 1963 views

Essentially when I click on premiere it gives me the error 16 pop up, and when I look at the premiere pro app (I have it up to date as well) in the creative clous it say buy now to the right of it. I'm unsure of what's going on, I've gone through multiple forums and even adobe's suggestions on what to do for error 16, but nothing's worked. I'm genuinely at a loss and I'd like to get back to using Premiere Pro as I'm kinda wasting money while I try to resolve this problem.

This topic has been closed for replies.
Correct answer arij2010

If anyone has any idea on something that could help, please reply.


Hi ,

- For Windows :Run the Task Manager to quit these processes :

Windows 7 : "Ctrl+Shift+Esc"

Windows 8 and 10 : "Windows+X" to Access the Power User Menu

Adobe CEF Helper

Adobe Creative Cloud

Adobe IPC Broker

Adobe Genuine Software Integrity Service

CCLibraries

CCXProcess

Creative Cloud

CoreSync

2 - Rename The folders "SlStore" , "SlCache" and "OOBE" to "SlStore.old" , "SlCache.old" and "OOBE.old" in this location :

C:\Users\<user folder>\AppData\Local\Adobe\OOBE

C:\ProgramData\Adobe\SLStore.

C:\Program Files (x86)\Common Files\Adobe\ SlCache

3 - Launch Premiere pro as Admin by a right clic ( VERY IMPORTANT )

2 replies

Vidya Sagar
Vidya Sagar
Participating Frequently
May 16, 2018

Hi gavinc26333897,

Sorry for the trouble. Have you tried the steps recommended in this article: "Renew your subscription" message when you launch an Adobe Creative Cloud application

I am moving the thread to Creative Cloud space for more assistance.

Thanks,

Vidya

    G
    gavinc26333897Author
    Participant
    May 18, 2018

    Hello, sorry for the late reply I've been busy with work and school. Anyway, I've tried a good amount of all those options, including deactivating my device (being my laptop). None of that has worked. Nothing adobe related in the host file, signing out just shows an 'up to date' thing, but after clicking on it it just cahnges back to how it has been. I'm genuinely at a loss...

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    gavinc26333897Author
    Participant
    May 20, 2018

    If anyone has any idea on something that could help, please reply.

    Stan Jones
    Community Expert
    Stan JonesCommunity Expert
    Community Expert
    May 15, 2018

    What is your operating system? Which steps did you take in this link:

    Configuration error in Adobe Creative Cloud

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      gavinc26333897Author
      Participant
      May 15, 2018

      My OS is Windows 10, sorry I forgot to add that, and I've done all of them.

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