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J2kLarsonite
J2kLarsonite
Inspiring
January 6, 2022
Question

Creative Cloud says I'm not online and won't open apps

Creative Cloud says i'm not online, yet I'm currently online researching and writing about this. What do I do?

 

PS, your *Topics aren't related to this issue but won't let me post without clicking one.  Fyi, it's not a "Collaboration" issue. Lol, why is this so difficult?

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2 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
January 6, 2022

Make sure your computer meets the minimum CPU & GPU requirements. Most Creative Cloud apps work on:

  • Windows 11, Windows 10 versions 21H1, 20H2, 2004, and 1909 (LTSB branches are not supported);
  • macOS 12 (Monterey), macOS 11 (Big Sur), macOS 10.16 or 10.15 (Catalina)

- https://helpx.adobe.com/creative-cloud/system-requirements.html
- https://helpx.adobe.com/photoshop/system-requirements.html
- https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html

Also see Resolve Connection Errors

https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

 

 

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Nancy O'Shea— Product User & Community Expert
    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    January 6, 2022

    TLS 1.2 is now required to connect https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html
    -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

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