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J2kLarsonite
J2kLarsonite
Inspiring
January 6, 2022
Question

Creative Cloud says I'm not online and won't open apps

  • January 6, 2022
  • 2 replies
  • 190 views

Creative Cloud says i'm not online, yet I'm currently online researching and writing about this. What do I do?

 

PS, your *Topics aren't related to this issue but won't let me post without clicking one.  Fyi, it's not a "Collaboration" issue. Lol, why is this so difficult?

This topic has been closed for replies.

2 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
January 6, 2022

Make sure your computer meets the minimum CPU & GPU requirements. Most Creative Cloud apps work on:

  • Windows 11, Windows 10 versions 21H1, 20H2, 2004, and 1909 (LTSB branches are not supported);
  • macOS 12 (Monterey), macOS 11 (Big Sur), macOS 10.16 or 10.15 (Catalina)

- https://helpx.adobe.com/creative-cloud/system-requirements.html
- https://helpx.adobe.com/photoshop/system-requirements.html
- https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html

Also see Resolve Connection Errors

https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

 

 

Nancy O'Shea— Product User & Community Expert
    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    January 6, 2022

    TLS 1.2 is now required to connect https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html
    -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

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