Skip to main content
G
gubl
Participant
October 20, 2022
Question

Creative Cloud says Lightroom is installed, but it is not on my mac.

  • October 20, 2022
  • 2 replies
  • 1070 views

According to Creative Cloud, Lightroom is installed on my mac, but the app is not in the Apps folder. 

Therefore nothing happens when I try to open Lightroom via Creative Cloud. I get no error messages and I have tried to uninstall and reinstall Lightroom several times - deleting all settings and plugins when uninstalling - but with no sucsess.

When installing the prosess takes about 2 seconds in Creative Cloud - which can not be right.

Can someone help?

 

This topic has been closed for replies.

2 replies

M
Community Expert
Manan JoshiCommunity Expert
Community Expert
October 21, 2022

Yesterday I responded to a similiar query where the app was not installed in the Applications folder but instead landed in the Home directory. Can you find the app using Spotlight? If yes then launch it and once it launches Cmd + click on the app icon shown on the dock, this will open the folder where the application is installed.

Alternatively you could try a fresh install by first uninstalling using the Creative Cloud Cleaner Tool. Details mentioned here.

-Manan

-Manan
    G
    gublAuthor
    Participant
    October 28, 2022

    Thanks for insight and soloutions - tried some of the suggestions - but no luck.

    Then I downloaded Lightroom from the Apple App Store - log on with my adobe id and all is working just fine.  

    We will see in the future if my CC app gives me any more trouble - then I might just reinstall everthing. 

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    October 20, 2022

    reset the cc desktop app: make sure it's in the foreground, then press:

    Win: Ctrl + Alt + R
    Mac: Cmd + Opt + R

    if that fails, try to repair
    https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

    if that fails go ahead and uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging and then reinstall

    if that fails, do a clean cc install following each applicable step:

    uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

    then uninstall the cc desktop app, again using the correct uninstaller, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

    clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

    check for, and if available, update your os

    repair all ms visual c++ versions that can be repaired.

    update your ms visual c++, if it can be updated

    restart your computer (don't skip this)

    reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud

    if you're unable to download the cc desktop app at this stage, use the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

    use the desktop app to install your cc programs/trials

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices