Skip to main content
This topic is closed to new replies. Start a new post to keep the conversation going.
kglad
kgladCorrect answer
Community Expert
December 6, 2022

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

repair all ms visual c++ versions that can be repaired

update your ms visual c++, if it can be updated

restart your computer (don't skip this)

reinstall the cc desktop app*



*use the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

 

<moved from cc desktop>

4 replies

Jeffrey_A_Wright
Legend
December 6, 2022

PortalBronco, what type of Creative Cloud membership are you attempting to utilize or evaluate? I don't see an active individual membership under the e-mail address you used to post to this public discussion forum.

Translate
kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
December 6, 2022

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

repair all ms visual c++ versions that can be repaired

update your ms visual c++, if it can be updated

restart your computer (don't skip this)

reinstall the cc desktop app*



*use the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

 

<moved from cc desktop>

Translate
Operacional23
Known Participant
December 6, 2022

Sorted out. Thank you very much!!! 😄

Translate
kglad
Community Expert
Community Expert
December 6, 2022

you're welcome.

Translate