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Correct answer kglad

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

repair all ms visual c++ versions that can be repaired

update your ms visual c++, if it can be updated

restart your computer (don't skip this)

reinstall the cc desktop app*



*use the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

 

<moved from cc desktop>

2 replies

Jeffrey_A_Wright
Community Manager
Community Manager
December 6, 2022

PortalBronco, what type of Creative Cloud membership are you attempting to utilize or evaluate? I don't see an active individual membership under the e-mail address you used to post to this public discussion forum.

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
December 6, 2022

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

repair all ms visual c++ versions that can be repaired

update your ms visual c++, if it can be updated

restart your computer (don't skip this)

reinstall the cc desktop app*



*use the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

 

<moved from cc desktop>

Operacional23
Known Participant
December 6, 2022

Sorted out. Thank you very much!!! 😄

kglad
Community Expert
Community Expert
December 6, 2022

you're welcome.