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default1zxd4rlqibgc
Participant
September 3, 2023
Question

Creative Cloud Setup won't open

  • September 3, 2023
  • 1 reply
  • 1240 views

So, I am on a fresh install completely of Windows 10. I signed into Adobe, went to the creative cloud website and downloaded the "Creative_Cloud_Set-Up.exe". Upon double clicking the app, nothing opens; no visible window, no tray icon, no task manager process.

 

I have looked at potentional fixes, however none worked:

- Updating System

- Using the CC Cleaner

- Running Set-Up.exe as admin

- Editting the file permissions of the EXE

- Trying a seperate user

- Editing the file permissions of the Adobe folder within Program Files (x86)

 

Any help would be greatly appreciated.

    This topic has been closed for replies.

    1 reply

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    September 3, 2023

    install the cc desktop app from here https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud and use it to install your adobe subscription and trial programs. 

     

    if you have trouble downloading the cc desktop app or you see an error message when trying to install, make sure you have a compatible os (https://helpx.adobe.com/creative-cloud/system-requirements.html), and use the alternative download links at page bottom here, https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

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    default1zxd4rlqibgcAuthor
    Participant
    September 3, 2023

    This won't work, since you clearly haven't read my post. I am on Windows 10, I have supported software since this PC once ran Photoshop on the Creative Cloud suite prior, and I obtained my CC destkop app from the linked site. Additionally, the "alternative download links" aren't really alternative; there is just the primary Windows one, and the MacOS one. Also, again, there is no error running it, because it just wont run at all.

    @kglad 

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    September 4, 2023

    which win 10 version and which cc installer?

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