Creative Cloud Setup Won't Open/Load/Start

Forum|Forum|5 years ago
December 18, 2020
3 replies
518 views

Hello,

I recently encountered a problem where the Creative Cloud App wouldn't get past its loading screen, and after following the various threads and guides here on how to fix the issue I eventually had to use the CC Uninstaller program to remove all Adobe software so I could do a fresh install.

However, now I have the problem that Creative_Cloud_Setup.exe won't open. I've tried running it as administrator, I've tried disabling antivirus and firewall.

Where do I go from here?

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Ro Hackett

Inspiring

I could also not get CC to load or any softwares only a couple days ago, even though windows up to date... this fixed it for me:

https://www.youtube.com/watch?v=e0T3CaZgU04

AxelMatt

Community Expert

... However, now I have the problem that Creative_Cloud_Setup.exe won't open. I've tried running it as administrator, I've tried disabling antivirus and firewall.

Do you get an error message? If yes, please post the exact message or an screenshot.

Do you have run the Adobe Cleaner Tools and do a restart of your computer after you have deinstall the Adobe software?

Use the Creative Cloud Cleaner tool to solve installation problems (adobe.com)

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo

I

iang34235122Author

Participant

I do not receive an error message.

I have run the Cleaner tools.

kglad

Community Expert

i know you've done some or most of this, but make sure you do it all and you do it in the following order:

assuming everything cc is already uninstalled from your computer:

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials