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davidl7534736
Participant
February 9, 2015
Answered

Creative Cloud Sign in issue

  • February 9, 2015
  • 1 reply
  • 184 views

Issue: when go to sign into Creative Cloud, after I click signing goes from a spinning square of few secinds to a spinning circle which last a bit longer then it goes back to the Sign In dialog boxes and says: "You've been Signed Out"   strange as was actually trying to sign in but never got to be signed in so how can I be signed out
I bought the photoshop and Lightbloom 2 months ago and still can not use it has can not sign into Creative Cloud. I have contacted support and they say its my proxy settings with my internet provider - never had an issue before like this before. Yes I contacted them and said "it was a way of actually not saying they did not know the problem so they pass on the buck which does not make since and I agree.  I could be wrong and must be as can't get it working. Below are the attempts I have tried.

1) disabled antivirus,

2) opened all port on my firewall,

3) deleted the OPM.DB file...
4) Set LAN Settings to Automatically Detect Setting

5) Reset my Hosts file

6) used the AdobeCreativeCloudCleanerTool

Oh I am on a new machine and running Windows 8

This is my first time I had to ask for help with computer related issue as always able to fix issues myself and this is very frustrating so please if anyone has any suggestions that would be great

This topic has been closed for replies.
Correct answer Jeffrey_A_Wright

Davidl7534736 have you utilized the steps listed in App doesn't open | Progress wheel spins continually?  If so what version of the Creative Cloud Desktop application do you currently have installed?

You also mentioned that you have been in contact with our support team.  Do you have a case number which I can reference?

1 reply

Jeffrey_A_Wright
Jeffrey_A_WrightCorrect answer
Legend
February 9, 2015

Davidl7534736 have you utilized the steps listed in App doesn't open | Progress wheel spins continually?  If so what version of the Creative Cloud Desktop application do you currently have installed?

You also mentioned that you have been in contact with our support team.  Do you have a case number which I can reference?