Creative cloud signs out by itself

Forum|Forum|12 years ago
July 31, 2013
1 reply
9573 views

Some times when I reopen my computer, creative cloud would not auto sign in. So I type in my e mail address and passowrd, and yup, I sign in. But after a while, I notice the icon is greyed again, and yup, I need to sign in again.

Is this a common issue?

This topic has been closed for replies.

Jeffrey_A_Wright

Legend

Some users have faced similar difficulties. Which operating system are you using Phthalojohan?

I

Illustrator TwuSMAuthor

Inspiring

Hello Jeff. Sorry I left this out, here's my system specs:

OS: Microsoft Windows 7 Home Premium Version 6.1.7601 Service Pack 1 Build 7601

System Acer Aspire X3990 x64-based

Processor Intel(R) Core(TM) i5-2310 CPU @ 2.90GHz, 2901 Mhz, 4 Core(s), 4 Logical Processor(s)

Installed Physical Memory (RAM) 4.00 GB

Total Physical Memory 3.98 GB

Available Physical Memory 2.71 GB

Jeffrey_A_Wright

Legend

Thank you I reviewed your activation history and I do see a number of activation requests. Are you actively signing out of Creative Cloud?

If not then I would recommend trying a newly created local Administrator account to see if you face the same difficulties. Other Users have reported a similar behavior and it ended up being a file permission issue under their original User account.

Also part of the reason I requested which operating system you were using is to see if you may be affected by the difficulties referenced in 64-bit products convert to trial on launch or prompt for activation after licensing | CS6, CCM - http://helpx.adobe.com/creative-suite/kb/64-bit-creative-suite-applications-repeatedly.html. Based off your activation history though I do not believe this to be the case.

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