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SC-Agency
SC-Agency
Inspiring
July 26, 2023
Question

Creative Cloud Slow, Takes over Internet

  • July 26, 2023
  • 2 replies
  • 2315 views

Photoshop Beta's annoying orange update warnings block portions of the screen. One of them you can't close.

 

I have tried to run the Photoshop update several times but it hangs on 1-2% indefinitely.

 

Re-installed the Creative Cloud app. Same problem.

 

When I try running update the entire internet in the office slows to .03mbps and my phone even can't connect to the modem router. As soon as I cancel the update the internet speed comes back and my phone connects.

 

So Creative Cloud is killing my internet. How do I fix this?

 

This topic has been closed for replies.

2 replies

Shivangi_Gupta
Community Manager
Shivangi_GuptaCommunity Manager
Community Manager
July 27, 2023

Hello there,

We're sorry for the trouble. Could you share your system info(OS, RAM, processor, hard drive space left etc)?

Also, have you installed the Adobe apps on C: drive or other?

It is important to undertand if your system meets the requirements for running Creative Cloud applications. Sometimes, the resources may get utilized as per priorites and that leaves the other apps and software run slowly.

Looking forward to your response.

Regards,

Shivangi

SC-Agency
SC-AgencyAuthor
Inspiring
July 27, 2023

Thanks for your response. Please see my answer to "kglad" above.

Please, please, please for the love of sanity do not put multiple orange warning popups or overlays on top off applications like Photoshop Beta that you can't close or get rid off. Plus the text in those was jumbled and looked super unprofessional.

Sometimes customers can't just update immediately so they have to navigate around those annoying, broken orange "update" messages.

Also, it would be helpful if Adobe gave more information than just, "This is procesing slower than usual" so we know some things to check.

Adobe being a world leader of innovation should be able to help with those two things.

Thanks.

kglad
Community Expert
kgladCommunity Expert
Community Expert
July 27, 2023

@SC-Agency 

 

adobe suggestions have greater effect if made elsewhere.

 

for applicable apps, you can make (some) suggestions to adobe here, https://helpx.adobe.com/ie/x-productkb/global/how-to-user-voice.html

 

for others, use https://www.adobe.com/products/wishform.html

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    July 26, 2023

    does the same problem occur with other cc updates, or is it limited to ps beta?

    SC-Agency
    SC-AgencyAuthor
    Inspiring
    July 26, 2023

    Appears to be as slow and problematic on other app updates as well.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    July 26, 2023

    reset the cc desktop app by making sure it's in the foreground, then press:

    Win: Ctrl + Alt + R
    Mac: Cmd + Opt + R


    if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


    if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging and then reinstall using*


    if that fails, do a clean cc install carefully following each applicable step:

    uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

    then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

    clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

    check for, and if available, update your os

    if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

    if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

    restart your computer (don't skip this)

    reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

    use the desktop app to install your cc programs/trials

    NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

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