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M
Maryal
Participant
December 31, 2012
Answered

creative cloud software says my free trial has expired, but I have a paid subscription

  • December 31, 2012
  • 45 replies
  • 238550 views

my creative cloud software says my free trial has expired, but I have a paid subscription and money was taken out of my account so I know it is paid. help!

    This topic has been closed for replies.
    Correct answer AllDayDev2

    If you use Photoshop at all, you may need to install the latest update to resolve this issue. See this blog post for more information:

    http://blogs.adobe.com/crawlspace/2013/01/photoshop-13-0-413-1-2-updat es-now-available.html

    If you do not have Photoshop, then try the solution that others have mentioned previously:

    1. Open the Adobe Application Manager (AAM).
    2. If applicable, let AAM complete any automatic updates and restart itself.
    3. Sign in with your Adobe ID. (Optionally, you can close AAM at this point.)
    4. Open a CS6 application (e.g. InDesign CS6).
    5. If prompted (e.g. you get the trial screen), click "License This Software" and sign in with your Adobe ID.

    45 replies

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    P
    Professional Play
    Participant
    February 2, 2016

    I fixed it!:In Windows,i deinstalled all Adobe CC Apps with a Safe Deinstaller tool,ran the Adobe CC Cleaner Tool or however it's called,and deleted C:\ProgramData\Adobe and C:\Program Files (x86)\Common Files\Adobe

    M
    mikeb71461916
    Participant
    February 2, 2016

    Hi guys, i have try every way to solve this problem on my windows (host stuff, delete opm.db, CC Cleaner and contact the customer service, which they blame their servers).


    For the Host: i don't have any adobe lines in there. Just the old localhost.
    For the opm.db: well, i deleted, and still not work.
    For the CC Cleaner: it appears some entrys do not have been fully deleted, i don't know if was because of this my problem persists, i'm really think to format my machine to see if works, but this is my last resort.

    I'm really, really, VERY DISAPPOINTED with Adobe for all of this. This is something who is supposedly to be simple.


    I had a job to do. Really need help from you guys. I hope some adobe manager read this and enter in contact directly with me, as i hope for you who the problem still persists.

    P
    Professional Play
    Participant
    February 1, 2016

    For me too-but i never used CC before.

    aprilg324717
    aprilg324717
    Participant
    January 21, 2016

    I have already reinstalled twice.  I am using this software for school, and don't have the time to keep messing with my subscription.  I just updated and got the message again.

    A
    akirac79327585
    Participant
    September 29, 2015

    I just solved this issue via adobe support. Here is the transcript - forgive me for not having the time to format it but the solution is here. It involved editing the "hosts" file (I'm on a mac fyi)

    Rakshith: May I know the operating system and the version that you are using?

    Akira Chan: os x yosemite

    Rakshith: Thank you for the information, I will be glad to help you with this.

    Rakshith: Please launch the Creative Cloud Desktop Application.

    Akira Chan: Ok stand by...

    Rakshith: Okay.

    Akira Chan: alright, it's open

    Rakshith: On the top right you will find a gear like icon. click on it and select preferences from the menu.

    Rakshith: In the preferences window, go to tab named General and click on Sign out.

    Akira Chan: ok, done

    Rakshith: Now sign in with akirachan@alumni.ucsd.edu

    Akira Chan: Ok I am signed in

    Akira Chan: there is an update available

    Rakshith: Please update it.

    Rakshith: You have activated it successfully.

    Akira Chan: stand by please, let me check

    Rakshith: Okay.

    Akira Chan: ok it just restarted...signing in..

    Rakshith: Okay.

    Akira Chan: Im going to open adobe premiere...

    Akira Chan: I am still getting the message "Your Trial Has Expired"

    Rakshith: Click on finder and then, press the keys Shift+command+G simultaneously. This will get you the Go to dialog box.

    Rakshith: Type /etc and click on go.

    Akira Chan: ok stand by

    Rakshith: Okay.

    Akira Chan: done

    Akira Chan: im in the etc folder

    Rakshith: Now, locate the file named hosts and copy it to your desktop.

    Akira Chan: ok done

    Rakshith: Open the Hosts file on your desktop using textedit. Copy and paste the contents of the file for me on the chat window.

    Akira Chan: ## # Host Database # # localhost is used to configure the loopback interface # when the system is booting. Do not change this entry. ## 127.0.0.1 localhost 255.255.255.255 broadcasthost ::1 localhost 127.0.0.1 activate.adobe.com 127.0.0.1 practivate.adobe.com 127.0.0.1 ereg.adobe.com 127.0.0.1 wip3.adobe.com 127.0.0.1 activate.wip3.adobe.com 127.0.0.1 3dns-3.adobe.com 127.0.0.1 3dns-2.adobe.com 127.0.0.1 adobe-dns.adobe.com 127.0.0.1 adobe-dns-2.adobe.com 127.0.0.1 adobe-dns-3.adobe.com 127.0.0.1 ereg.wip3.adobe.com 127.0.0.1 activate-sea.adobe.com 127.0.0.1 wwis-dubc1-vip60.adobe.com 127.0.0.1 activate-sjc0.adobe.com 127.0.0.1 hl2rcv.adobe.com 127.0.0.1 lm.licenses.adobe.com 127.0.0.1 na2m-pr.licenses.adobe.com

    Rakshith: Please delete everything from the hosts file and paste the next statement provided by me.

    Rakshith: ### Host Database## localhost is used to configure the loopback interface# when the system is booting.  Do not change this entry.##127.0.0.1 localhost255.255.255.255 broadcasthost::1             localhost

    Rakshith: After pasting, save the file and close it.

    Rakshith: After saving, replace the original hosts file in the etc folder with the one on your desktop.

    Akira Chan: ok, complete

    Rakshith: Now launch the CC desktop application.

    Akira Chan: ok stand by...

    Akira Chan: it looks like it's openign

    Akira Chan: opening - great!

    Akira Chan: how do I avoid this problem happening again in the future?

    Rakshith: In future you will not get this error.

    Rakshith: Once if you get, please click on Ctrl+shift+alt+R to relaunch the application.

    Akira Chan: ok thank you

    Rakshith: Welcome.

      Rajashree Bhattacharya
      Community Manager
      Rajashree BhattacharyaCommunity Manager
      Community Manager
      September 29, 2015

      Thank you for sharing the information, it will help many other users too.

      Regards

      Rajashree

      A
      adaml40079712
      Participant
      September 10, 2015

      If you get this issue it's probably cause at one time you had a dodgy version of photoshop installed and blocked some outgoing adobe connections to be able to use it.

      You need to basically do what it says in this thread....

      37. Re: creative cloud software says my free trial has expired, but I have a paid subscription

      GenericBoxCommunity Member

      GenericBox Jun 15, 2013 2:43 AM



      delete all the .adobe.com entries in your host file but even if u do and flush the dns cache you might get the entries back instantly. I suggest making a copy of the host file (without the entries) ctrl+O and deleting the old copy that constantly gets entries rewritten onto it.

      Then the new host file is saved as the same name and replaced. From then on the .adobe entries are not written again into the new host file.

      This lets the CC app receive info of the subscription that you have.

      From Adobe's side things are ok so even their support will not always be successful at resolving this as the issue is actually with the host file on your computer that was messed with before (not saying that that's the case always but in many cases it is). So you will have to phisically take care of this on your machine.

      On the other hand Adobe should streamline the connection architecture so it doesn't have so many conflicts

      good luck!

      davek91074447
      davek91074447
      Participant
      September 8, 2015

      Here it is Sept 8 2015 and CC is STILL making these sign-in errors. I have had the annual paid subscription to Illustrator for over a year now, and twice now when launching the software for my daily work I get the "Illustrator CC Trial, Your Trial has Expired" message with a fully pad Annual Subscription. Same computer, Last time was maybe 5 months ago. Here is the error:

      How can Adobe suddenly forget that I have a paid subscription that I use every day?  This Software should Error on the side of the customer, and allow the software use, and send an internal message to Adobe help to straighten this out. But don't just shut down the software!. My project gets another day behind schedule Each day their license server errors. Since this delay is expensive, maybe Adobe can give me a free Year of CC for each day they delay me? That's a BARGAIN compared to the actual cost of the delay. 

      davek91074447
      davek91074447
      Participant
      September 10, 2015

      OK All fixed now. I have had licensed Adobe Illustrator & Photoshop since the mid 90's, but this Creative Cloud subscription environment is new to me. It turns out that I did not know that CC needs to be updated along with illustrator, and I did not yet have automatic updating enabled. As soon as I updated CC, then Illustrator updates followed automatically which solved this false free-trial expired message. But this same false free trial message also happened to me about 4 months ago, and it was NOT an update issue. So Adobe Help had to do something to fix it that time.

      robertsd86127464
      robertsd86127464
      Participant
      September 3, 2015

      I am having the same issue.

      robertsd86127464
      robertsd86127464
      Participant
      September 5, 2015

      Hi,

      After a week struggling to fix the issue I gave up and reinstalled OSX.

      Now everything works.

      A
      adaml40079712
      Participant
      September 10, 2015

      lucky it worked your you. i tried reinstalling and it didn't work for me. I had to copy and replace the host file with a copied new one.

      Jewd_WarGeese
      Jewd_WarGeese
      Participant
      August 28, 2015

      I installed it at school from the IT guys. I logged into my adobe thing and it just messed up and started a trial. I always use photoshop! PLZ HELP QUICK!

      Dan Reut
      Dan Reut
      Participant
      July 7, 2015

      Hi everyone,

      If you still have problem Adobe Creative Cloud with a trial (after when you bought membership, you apps working in trail version).

      1. Go to www.adobe.com and login to your account

      2. Go to "Manage Your Team"

      3. Make sure that you activate your license and give rights to e-mail address (that you are going to use for Creative Cloud "Sign IN")

      4. Login to your e-mail account, find letter from Adobe and "Accept Invitation"


      Good luck everyone!




              



      R
      rbuerckner
      Participant
      July 14, 2015

      I don't have a manage team option, I had a trial version of Acrobat Pro DC installed and bought the full year subscription with stock, no matter what I do I can't get it to work, it still says Trial Expired

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