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creative cloud software says my free trial has expired, but I have a paid subscription

Forum|Forum|13 years ago
December 31, 2012
45 replies
238694 views

my creative cloud software says my free trial has expired, but I have a paid subscription and money was taken out of my account so I know it is paid. help!

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Correct answer AllDayDev2

If you use Photoshop at all, you may need to install the latest update to resolve this issue. See this blog post for more information:

http://blogs.adobe.com/crawlspace/2013/01/photoshop-13-0-413-1-2-updat es-now-available.html

If you do not have Photoshop, then try the solution that others have mentioned previously:

Open the Adobe Application Manager (AAM).
If applicable, let AAM complete any automatic updates and restart itself.
Sign in with your Adobe ID. (Optionally, you can close AAM at this point.)
Open a CS6 application (e.g. InDesign CS6).
If prompted (e.g. you get the trial screen), click "License This Software" and sign in with your Adobe ID.

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C

CopyCat Teams Stock

Participant

I have the same issue. My Creative Cloud subscription is activated, but all available apps seem to be in tryout-mode. Every time I open Photoshop, InDesign or any other software I'm asked to activate my subscription. When I type in my Adobe ID I'm being asked for a serial number, which doesn't exist on a Creative Cloud subscription. This is ridiculously annoying! I can't use any of the programs now until this is solved.

S

sirkellytunney

Participant

I had this same problem. I'm on Mac OSX Yosemite and these were their instructions:

Finder>Go To Folder>Go to "/etc">find "hosts">copy that to the desktop, and replace the text in it with

### Host Database## localhost is used to configure the loopback interface# when the system is booting. Do not change this entry.##127.0.0.1 localhost#

Then move "hosts" back into /etc. It'll ask you to authenticate, which I did. That fixed it for me.

M

mpaisley

Participant

We are having the same or very similar problem though I don't think it's a 2012 to 2013 bug as this started around the 18th of December.

Our work uses Creative Cloud on two machines (one in the office [PC] and one at home [Mac]) but only one is in use at anyone time. Several weeks ago the Mac one is saying it is now on a trail version and has been counting down from 30 days ever since then yet it is fine on the PC. Have checked that subscription payments have gone through which they have. Also tried to re-enter the serial number but no luck.

Only 15 days left for us, we need some help Adobe!

G

gerardspixels

Participating Frequently

I'm having the same problem; sounds like a silly licensing-related software bug induced by the 2012 to 2013 transition. This is the first year of Creative Cloud after all...

JairajMike

Participating Frequently

Hi Maryal and Jude,

Sorry for the inconvenience caused to you and Happy New Year!

Follow the below steps:

1. Close all the Adobe Applications. Logout from creative.adobe.com and re-login.

2. Once you launch the software and when you get the error saying the the trial version has expired, you will have an option saying "License this software".

3. Select this option and enter your credentials and click next.

4. You must be able to activate the software then.

Regards,

Jairaj

J

Jude_McAuley

Participating Frequently

That didn't work for me. I have an activation code that has letters and numbers in it, not individual serial numbers for each product, and the serial number window won't accept letters. I did recently get notifications to upgrade a number of products, which I did - could this be part of the problem?

J

Jude_McAuley

Participating Frequently

Me too. I have a one year subscription, but I am now being told my trial is going to run out. If itdoes, I'm in big trouble with my business being able to deliver my current projects. I'm seeing this problem around the web a lot, and not getting any answers. Please let us know what to do.

A

Asma33766114k2lg

Participant

Same Issue, I signed in to a free one year subscription one month ago after getting LaCie but it suddenly stopped and I am asked to pay.. in between very tight deadlines and time sensitive projects .. kindly advice asap.