Creative cloud starting problem

Forum|Forum|3 years ago
May 24, 2022
1 reply
432 views

Creative cloud is not starting. It has worked before, Until i did a fresh reinstall of windows. After running the installer and installing it Simply nothing happens, Only sign of It being open is on the system tray

Although after a Split seconds it dissapears. Uninstalled CC ran the Adobe Cleaner tool then Installed CC again, Yet still no success.....
Any ideas?

Sincerly,
Paul.

This topic has been closed for replies.

Jeffrey_A_Wright

Community Manager

Paul, what type of Creative Cloud membership are you using? I don't see an active individual membership under the e-mail address you used to post to this public discussion forum.

If you have an individual membership, then do you receive any error messages during the download and installation process?

P

PauI26Author

Participant

Jeff, That is correct, I dont currently have a Membership.

No, I do not recieve any form of errors when installing. Once finished it would say "Starting Creative Cloud" Creative cloud does not start, And the installer closes.

Jeffrey_A_Wright

Community Manager

Thanks for the additional information, Paul. If you are attempting to evaluate Creative Cloud, then make sure to do so on a computer with unrestricted access to the Internet. The current behavior would seem to indicate that is not the case.

If you are confident that the Adobe installers are contacting our servers, then please check the installation logs to determine the exact cause of the current failure. Info on locating any fatal errors can be found at https://helpx.adobe.com/download-install/kb/find-installation-log-files.html Please post any errors you discover to this public discussion, Paul.

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