Creative Cloud still said i have to confirm my e-mail adress

Question

Hello!please help. i bought a 12 month Abo for Creative Cloud with twi products.i tried to install creative cloud but after i confirmed my e-mail adress it still says i have to confirm my e-mail.and it says it sends a mail to a wrong mail adress,but at my creative cloud acount is the right e-mail adress and it's already confirmed.i tried to download creative cloud new, but i have still the same problem.

Kanikas · Accepted Answer

Hi,Rename the File (oobe to oobe.old) below for mac and windows , and then sign in with correct email .MAC:-Go> Go to folder> ~/library > application support >Adobe > OOBEWindows :-Windows C:\ Users >user account >app data >local> Adobe >OOBE

SaraAmbivalent · Answer

i even got one mail from creative cloud to my right e-mail adress and i confirmed it but still...i have this problem

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