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December 12, 2019
Question

Creative Cloud Stuck at 21.5% macOS Catalina

  • December 12, 2019
  • 1 reply
  • 1020 views

Hello,

I am working on Macbook pro over Catalina Mac OS. I am trying to get the creative cloud installed (in order to use PhotoShop, Illustrator and InDesign), but every time it stop to install at 21,5% (as you can see on the screenshot), without showing any error code... I have been trying many things, without any change (safe mode, desactivates the firewall,...). Please help me

Thanks in advance

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1 reply

Jeffrey_A_Wright
Legend
December 12, 2019

Marsintnava, what steps did you take prior to upgrading to macOS 10.15?  Did you remove all 32-bit applications as requested by Apple's update process?

 

The current difficulties you are experiencing are because 32-bit components and files still remain on the computer. Please download and run the CC Cleaner Tool from https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html to uninstall any currently installed Adobe software.  For more information see https://helpx.adobe.com/x-productkb/global/fix-macos-64-bit-compatibility-errors.html.