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Dogeeee
Participating Frequently
June 22, 2025
Question

Creative Cloud stuck in white screen loop — can't install Photoshop

  • June 22, 2025
  • 2 replies
  • 430 views

I’m a user trying to install Photoshop, but my Creative Cloud app keeps flashing a white screen and endlessly looping during startup. Because of this, I’m unable to install Photoshop.

Strangely, other Adobe apps like After Effects and Premiere Pro are working just fine.

My system specs:

  • CPU: AMD Ryzen 9 5900X

  • Motherboard: ASUS TUF X570

  • GPU: MSI RTX 3070 Ti

  • RAM: Kingston 96GB DDR4 3200MHz

  • OS: Windows 11 (fully updated)

I’ve already made sure that my Windows 11 installation is up to date, and I’ve tried multiple general fixes (like clearing the OOBE folder and reinstalling Creative Cloud), but the issue persists.

Has anyone encountered this specific issue and found a solution?

This problem has been troubling me for a while now. I’d really appreciate any help. Thank you!

Sorry if my English isn't perfect — I used translation to help me write this!

2 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
June 22, 2025

Make sure your computer exceeds the minimum CPU & GPU requirements. Most Creative Cloud apps work on these systems, no more than 2 versions back: 

  • Windows 11 (64-bit) versions 24H2, 23H2; Windows 10 versions 22H2, 21H2;
  • MacOS 15 (Sequoia), 14.7 (Sonoma), 13.6.7 (Ventura).

- https://helpx.adobe.com/creative-cloud/system-requirements.html
- https://helpx.adobe.com/photoshop/system-requirements.html
- https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html

It goes without saying that you need considerable resources—empty hard disk space and RAM—to support Win11, CC, AE, PP and PS plus any other apps you use.  The system requirements above are the bare minimum needed, but more is preferred.

 

Nancy O'Shea— Product User & Community Expert
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DogeeeeAuthor
Participating Frequently
June 23, 2025

Is my device really that pathetic it can't even run Adobe?

Shivangi_Gupta
Community Manager
Shivangi_GuptaCommunity Manager
Community Manager
June 23, 2025

We are sorry for the troble. Please follow the steps shared by the expert above. Let us know if you still get the same issue. A video recording of it happening on your system will also help us identify the issue.

Looking forward to your response.

^Shivangi

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DogeeeeAuthor
Participating Frequently
June 22, 2025

🔗 以下是展示此問題的影片：https://youtu.be/Y1DilRmALvQ

kglad
Community Expert
kgladCommunity Expert
Community Expert
June 22, 2025

first, exit (file>exit cc) your cc desktop app. then, rename the opm.db file by navigating to the OOBE folder*.

 

finally, launch your cc desktop app.

 

if that fails: https://helpx.adobe.com/creative-cloud/kb/blank-white-screen-ccp.html

 

 

*

Windows: [System drive]:\Users\<username>\AppData\Local\Adobe\OOBE

Mac OS: /User/<username>/Library/Application Support/Adobe/OOBE

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DogeeeeAuthor
Participating Frequently
June 22, 2025

Thank you for the suggestion. I gave it a try just now, but sadly it didn’t solve the problem.

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