Creative Cloud Student/teacher license Lightroom CC and Lightroom mobile

Question

Lr mobile indicates it is a trial license. But I do fulfill the following--

You can sync photos and edits between Lightroom for mobile and the Lightroom Desktop app if you have an active subscription or trial for the following Creative Cloud membership plans:

Creative Cloud Photography plan
Creative Cloud All Apps plan
Creative Cloud Student and Teacher Edition
Creative Cloud for teams All Apps plan

I did NOT procure the license via Kivuto which is called as an exception. License was attained through Indiana University. Trying to get this answered before I invest any time in moving photo's into creative cloud.

Sheena Kaul · Accepted Answer

I use a mac... but my issue is my phone and Lr mobile (iphone). Just logged in again on iphone and still have the Trial # of days remaining...

Hi Kevin,

I rechecked your account details and it appears that you have the subscription license via Kivuto and therefore you are unable to get the Lightroom access.

Please Contact Customer Care for more details.

Regards,

Sheena

Sheena Kaul · Answer

Hi Kevin,I did check your account and see that you have an active Photography license.Please see Stop Adobe Creative Cloud from opening in trial mode after purchase for detailed troubleshooting steps.Regards,Sheena

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